Veritas keypads make a “beeping” noise when any key is pressed. If your keypad doesn’t make this noise and you cannot see any backlight illumination then the keypad is offline / not working properly.

Reasons why your alarm keypad may not be working includes:

• A blown keypad fuse in the main control panel (this only applies to pre 2017 models)

• A broken, or cut wire between keypad and main panel
• A faulty keypad

Further note: onboard keypads on Texecom V8 models made in past 5 years sometimes develop a fault when you are unable to use some buttons. This is due to the plastic component holding the rubber buttons inside the panel sliding down and preventing buttons to be pressed correctly. This can be repaired in most of the cases, but the repair tends to be just a temporary patch and the fault usually returns after a while. In this case a new replacement keypad is advisable.

Need help?

Realistically if your keypad isn’t working, then unless you’re particularly technical yourself, you’ll need to get an engineer to visit to fix the problem onsite.

We offer a paid engineer onsite visit service, meaning we can send an engineer to fix the problem for you.  BOOK ENGINEER VISIT HERE >>