Welcome to the Troubleshooting Guide for the Advanced MxPro5 5100 Fire Alarm Panel. This guide is your go-to resource for solving common problems and performing essential tasks with the MxPro5 system. Whether you’re an authorized user needing to access different system levels, mute the internal buzzer, or conduct a manual evacuation, this guide provides clear, step-by-step instructions.

Common faults with the Advanced fire alarm system – MxPro5 5100

The following is a list of the common faults with an Advanced fire alarm system, including user set-up and programming problems:

• Advanced fire alarm system buzzing / beeping: how to stop the buzzer on the Advanced alarm – MxPro5 5100
• Fault with zone: how to disable / enable a zone on the Advanced fire alarm
• Sounder going off: how to turn off sounder on Advanced fire alarm
• False alarming: how to stop a false alarm on the Advanced fire alarm, and disable outputs

How do I Enter Access Level 2 on the MxPro5 5100?

The Advanced MxPro5 fire alarm panel is designed with four access levels to prevent misuse and ensure system integrity. To gain entry to Access Level 2:

• Enter the keyswitch into the appropriate slot

or

• Press the “Menu” button
• Select “Enable Controls”
• Input the Level 2 Password

NOTE: There are up to 10 User ID codes available, each with its own password, which can be configured with varying permissions to specific menu function options.

How do I mute the buzzer on the MxPro5 5100?

To mute the internal buzzer: 

• Press the ‘MUTE’ button.

How do I Disable/Enable Zones on the MxPro5?

For disabling zones:

• Press “Enable Controls”
• Enter Access Level 2
• Navigate to the appropriate menu options and select “Disable.”
• Choose the desired sounder or zone to disable.

To enable zones:

• Press “Enable Controls”
• Enter Access Level 2
• Navigate to the appropriate menu options and select “Enable”
• Choose the desired sounder or zone to enable.

How do I Disable/Enable sounders on the MxPro5 5100?

To disable sounders:

• Press “Enable Controls”
• Enter Access Level 2
• Navigate to the appropriate menu options and select “Disable.”
• Choose the desired sounder to disable.

To enable sounders:

• Press the “Enable Controls”
• Enter Access Level 2
• Navigate to the appropriate menu options and select “Enable”
• Choose the desired sounder to enable.

 How do I Reset the MxPro5 Panel?

To reset the panel:

• Press the ‘RESET’ button.

How do I silence/activate sounders on the MxPro5?

To silence sounders:

• Press the ‘SILENCE’ button.

To activate sounders:

• Press ‘RESOUND’ to reactivate sounders.

Press the ‘RESET’ button to clear the alarm condition and restore the panel to normal operation.

How do I Conduct a Lamp Test on the MxPro5 5100?

To conduct a lamp test:

• Access Level 2
• Press “Led Test”

How do I Disable Outputs on the MxPro5?

To disable outputs:

• Enter Access Level 2.
• Navigate to Disable Outputs option in the menu.
• Select desired output type to disable.

Still, need help?

Book an Advanced fire alarm engineer to fix your Advanced fire alarm fault

We’re specialists in helping fix problems with Advanced fire alarm systems. If you want to fix a fault or book a maintenance engineer to service your Advanced fire alarm, then get in contact with our team. Our fire alarm engineers can provide:

• Fire alarm fault fix: our experienced fire alarm engineers can help fix problems with your Advanced fire alarm
• Maintenance service for Advanced fire alarm: we have maintenance engineers who can visit your site and service your Advanced fire alarm

Our fault-finding and maintenance engineers specialising in Advanced alarms operate across the UK. We have Advanced fire alarm engineers in London, Birmingham, Cannock, Leeds, Manchester, Doncaster, Wakefield and York.  Book an engineer visit here  or email us at help@smartsecurity.support