Welcome to our comprehensive troubleshooting guide for the ESP MAGDUO2B fire alarm panels. From understanding panel operation to addressing common problems, our guide has you covered. Whether you’re encountering persistent fault warnings, sounder malfunctions, or unexpected error messages, this guide will offer you actionable tips to diagnose and rectify the problem efficiently.

Common faults with the ESP fire alarm system – MAGDUO2B

The following is a list of the common faults with an ESP fire alarm system, including user set-up and programming problems:

• ESP fire alarm system buzzing / beeping: how to stop the buzzer on the ESP size alarm – MAGDUO2B
• Fault with zone: how to disable / enable a zone on the ESP fire alarm
• Sounder going off: how to turn off sounder on ESP fire alarm
• False alarming: how to stop a false alarm on the ESP fire alarm, and disable outputs

How does the MAGDUO2B Fire alarm Panel operate?

Normal Condition:

In the normal condition (Access Level 1), the main fire alarm controls are disabled, and only become active in response to fire, fault, or disablement conditions. Access Level 2A (User) and 2B (Supervisor) enable the main fire alarm controls based on user authorization.

Fire Condition:

In a fire condition, the system indicates an alarm, activates sounders, and logs the event. Specific actions may depend on the access level and settings.

How do I enter Access Level 2A and 2B? 

The main Fire Alarm Controls may be enabled by turning the key switch to the controls enabled position to go from access level 1 to AL2A, or by entering a valid access code to all modes above AL1. Access levels can only be entered from AL1, except from AL3A to AL3B where only the right hand side panel need be removed and the write enable switch turned on to enter AL3B from AL3A. 

To enter Access Level 2A, enter: 1111

To enter Access Level 2B, enter: 2222

How do you reset the MAGDUO2B?

Press the reset button on the front of the panel.

How do I test the LCD Display in the MAGDUO2B Panel?

To test the LCD display:

• Access Level 2A (User) 
• Select Test Modes (Option 2) 
• Select Cntrls & Display
• Select Test LCD Display (Option 1) 
• Press the ESC key TWICE to exit the menu.

The Test Display function causes the LCD screen to blacken and the test LED to illuminate. 

How can I test the LED Indicators in the MAGDUO2B panel?

To test the LED indicators: 

• Access Level 2A (User) 
• Select Test Modes (Option 2)
• Select Cntrls & Display 
• Select Test LEDS (Option 2) 
• Press the ESC key TWICE to exit the menu.

The Test LEDs function causes the panel LEDs to toggle on/off and will illuminate to ensure correct operation. When this option is active, the test light will be illuminated. 

How can I test the buzzer on the MAGDUO2B panel?

To test the buzzer: 

• Access Level 2A (User) 
• Select Test Modes (Option 2) 
• Select Cntrls & Display
• Select Test Buzzer (Option 3) 
• Press the ESC key TWICE to exit the menu.

The Test Buzzer function toggles on and off to ensure correct buzzer operation unless the buzzer has been disabled by fitting a jumper link to LK1 on the PCB. The test light will illuminate while this action is taken. 

How can the keyboard be tested on the MAGDUO2B?

To test the keyboard: 

• Access Level 2A (User) 
• Select Test Modes (Option 2) 
• Select Cntrls & Display
• Test Keyboard (Option 4)
• Press the ESC key TWICE to exit the menu.

The Test Keyboard function enables the user to select each button to ensure the correct function is shown on the screen. 

How can I deactivate/activate the MAGDUO2B sounders?

To silence the sounders: 

• Gain entry to Access Level 2B
• Press ‘SOUND ALARMS’.
• To silence the alarm sounders press ‘SILENCE ALARMS’

How do I disable all fire outputs on the MAGDUO2B?

To disable all outputs:

• Access Level 2B (Supervisor) 
• Select Enable/Disable (Option 3) 
• Select Remote Fire (Option 1) 
• Press the ESC key to exit the menu

This function allows the global disablement or enablement of all fire outputs on the panel. The control panel will indicate that disablements are present and a disablement event will be recorded to log.

How do I enable/disable all sounders on the MAGDUO2B?

To enable/disable all sounders:

• Access Level 2B (Supervisor) 
• Select Enable/Disable (Option 3) 
• Select All Sounders (Option 2) 

This function allows the global disablement or enablement of all the sounders on the system. The control panel will indicate that disablements are present and a disablement event will be recorded to log. Press the ESC key to exit the menu.

How do I test a zone on the MAGDUO2B fire alarm panel?

To test a zone:

• Access Level 2B (Supervisor) 
• Select Test Modes (Option 2)
• Select Test Zone (Option 2) 
• Select System Test (Option 3) 
• Select the zone to be tested

The System Test function allows the selection of one or more detection zones to operate in a ‘one-man walk test mode with local sound’. On triggering a device, the device LED operates, the sounders within that zone operate and the control panel indicates an alarm. After approximately 5 seconds, the system will reset the device and another may be tested. The control panel event log will indicate a selected test mode. 

How do I test all MAGDUO2B fire alarm panel zones?

To test ALL zones: 

• Access Level 2B (Supervisor) 
• Select Test Modes (Option 2)
• Select Test Zone (Option 2) 
• Select System Test (Option 3) 
• Enter 00 for the zone number 

On triggering a device, the device LED operates, the sounders within that zone operate and the control panel indicates an alarm. After approximately 5 seconds, the system will reset the device.

How do I disable/enable a zone on the ESP MAGDUO2B panel?

To disable a zone:

• Access Level 2B (Supervisor) 
• Select Enable/Disable (Option 3) 
• Select Zone (Option 4) 

This function allows the disablement or enablement of a detection zone. Thus, all the input devices (Manual Call Points, detectors and inputs) within that detection-zone will be disabled. The control panel will indicate that disablements are present and a disablement event will be recorded to log Automatic Detection devices will not activate, MCPs will activate but no event will be recorded to log and no programmed actions will occur. The sounder within the devices will still operate if triggered from elsewhere on the system. 

Still, need help?

Book an ESP fire alarm engineer to fix your ESP fire alarm fault

We’re specialists in helping fix problems with ESP fire alarm systems. If you want to fix a fault or book a maintenance engineer to service your ESP fire alarm, then get in contact with our team. Our fire alarm engineers can provide:

• Fire alarm fault fix: our experienced fire alarm engineers can help fix problems with your ESP fire alarm
• Maintenance service for ESP fire alarm: we have maintenance engineers who can visit your site and service your ESP fire alarm

Our fault-finding and maintenance engineers specialising in ESP alarms operate across the UK. We have Advanced fire alarm engineers in London, Birmingham, Cannock, Leeds, Manchester, Doncaster, Wakefield and York.  Book an engineer visit here  or email us at help@smartsecurity.support