Welcome to our troubleshooting guide for the HAES Esento Eclipse fire alarm panel. In this guide, we will help you solve the most common problems with your HAES panel, while helping you navigate the different options. Learn to use your panel, from activating controls via a key switch or keypad to enabling/disabling sounders, muting the buzzer, and testing.

Common faults with the HAES fire alarm system – Esento Eclipse

The following is a list of the common faults with a HAES fire alarm system, including user set-up and programming problems:

• HAES fire alarm system buzzing / beeping: how to stop the buzzer on the Esento Eclipse fire alarm
• Fault with zone: how to disable / enable a zone on the HAES fire alarm
• Sounder going off: how to turn off sounder on HAES fire alarm
• False alarming: how to stop a false alarm on the HAES fire alarm, and disable outputs

How do I activate/deactivate controls on the HAES Esento Eclipse fire alarm panel?

To activate controls on the HAES Esento Eclipse Fire Alarm Panel, you have two options: using the ‘Activate Controls’ key switch or entering a four-digit code via the keypad. 

To Activate Controls with a key switch:

If using the key switch, turn the key clockwise to the ‘On’ position. This action will illuminate the ‘Access Level’ indicator LED, indicating that all buttons on the keypad are now operational. 

To deactivate the controls, turn the key back to the ‘Off’ position. If the key switch remains in the ‘On’ position, the keypad will remain active. 

To Activate Controls with a code:

Alternatively, you can activate the controls using the keypad by entering the factory default four-digit code (1-2-3-4) followed by pressing the ‘ENTER’ button. After activation, controls will automatically deactivate after 2 minutes, returning the panel to standby mode. It’s important to note that the test lamps and mute buzzer functions are operational without the need to activate controls.

How do I enable/disable sounders on the Esento Eclipse fire alarm panel?

The HAES Esento Eclipse Fire Alarm Panel offers a Disable Mode feature for managing sounder circuits. 

• Activate controls through the key switch or keypad.
• Press and hold the ‘Disable Mode’ button for 3 seconds.
• Navigate through the zones and circuits using the button, and look for the Sounder Status LED.
• When it indicates the desired sounder circuit, use the ‘ENTER’ button to toggle between enabling and disabling it.
• Repeat this process for any other sounder circuits.
• To exit the disable selection mode, press and hold the ‘Disable Mode’ button for 3 seconds.

How do I enable/disable zones on the HAES Esento Eclipse fire alarm panel?

The HAES Esento Eclipse Fire Alarm Panel empowers users to control individual zone circuits using Disable Mode.

• Activate controls with the key switch or keypad.
• Press and hold the ‘Disable Mode’ button for 3 seconds.
• Traverse through the available zones and circuits until you find the one you want to adjust.
• Utilize the ‘ENTER’ button to toggle the zone between enabled and disabled states.
• Repeat this step for each zone as necessary.
• To exit the disable selection mode, press and hold the ‘Disable Mode’ button for 3 seconds.

How do I enable/disable auxiliary outputs on the HAES Esento Eclipse fire alarm panel?

The HAES Esento Eclipse Fire Alarm Panel facilitates the management of auxiliary outputs through its Disable Mode functionality.

• Activate controls via the key switch or keypad,
• Select the ‘Disable Mode’ by pressing and holding the corresponding button for 3 seconds.
• Navigate through the available circuits until you reach the Aux Output Status LED.
• Use the ‘ENTER’ button to toggle the status of the auxiliary output between enabled and disabled.
• Repeat this process for any other auxiliary outputs needing adjustment.
• Press and hold the ‘Disable Mode’ button for 3 seconds to exit the disable selection mode.

How do I perform the weekly test on the HAES Esento Eclipse fire alarm panel?

Conducting the weekly test on the HAES Esento Eclipse Fire Alarm Panel is essential for ensuring the reliability of the system. To perform the weekly test:

• Insert the call point test key firmly into the bottom of the manual call point and activate it.
• Wait for up to four seconds for the alarms to sound.
• Ensure that any alarm receiving center is contacted immediately before and after the weekly test to avoid unwanted alarms and ensure correct reception of fire alarm signals.

How do I test lamps and mute the internal buzzer on the HAES Esento Eclipse fire alarm panel?

Simply press the ‘Test Lamps & Buzzer’ button to illuminate all LEDs and sound the internal buzzer. This function is operational without the need to activate controls.

How do I sound or silence the alarms on the Esento Eclipse panel?

To sound the alarms after they have been silenced, press the ‘Resound’ (Red) button. This button can also be used to invoke full evacuation. 

To silence the sounders during an alarm condition, use the silence (blue) button. It’s important to activate controls first before using these buttons.

How do I reset the HAES Esento Eclipse fire alarm panel?

To reset the panel, press the ‘RESET’ (green) button to initiate the reset process. This action will return the panel to its default standby mode.

Still, need help?

Book a HAES fire alarm engineer to fix your HAES fire alarm fault

We’re specialists in helping fix problems with HAES Fire alarm systems. If you want to fix a fault or book a maintenance engineer to service your HAES Fire alarm, then get in contact with our team. Our fire alarm engineers can provide:

• Fire alarm fault fix: our experienced fire alarm engineers can help fix problems with your HAES fire alarm
• Maintenance service for HAES fire alarm: we have maintenance engineers who can visit your site and service your HAES fire alarm

Our fault-finding and maintenance engineers specialising in HAES alarms operate across the UK. We have HAES fire alarm engineers in London, Birmingham, Cannock, Leeds, Manchester, Doncaster, Wakefield and York.  Book an engineer visit here  or email us at help@smartsecurity.support