If you’ve had an alarm activation on your Infinite Prime alarm, then you will see the red padlock button flash with the message ‘full armed zones in alarm’ on the screen. Enter your 4 digit code to disarm alarm.

To reset your alarm, press the ‘house’ button, and then enter your user code.

Still, need help?

If you still need help with your alarm, then get in contact with our team to see if we can help you >>

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support