Guide to resetting your Galaxy alarm

If your ADT Honeywell Galaxy system (or any Galaxy alarm system) has been activated, whether due to a real break-in or a false alarm, there are various methods for resetting it, depending on its programming.

How to Reset Honeywell Galaxy Alarm After Activation

To reset your Honeywell Galaxy alarm after an activation, follow these steps based on the type of reset required:

How to Reset Honeywell Galaxy Alarm After Power Cut

After a power cut, your Galaxy alarm system may need resetting. Follow the specific reset procedures outlined in your user manual or the steps below based on the reset type.

How to Do an Engineer Reset on ADT Honeywell Galaxy Alarm

Engineer Reset – Galaxy Alarm
Often, larger alarm companies like ADT, Chubb, and Secom program an ‘engineer reset’ into the system. This means an engineer must visit your site to reset your alarm using a special code. Although this process is quick and easy, it often incurs a significant charge.

As an alternative, we offer a lower-cost, nationwide service to help reset your alarm and reprogram it to eliminate functions like the ‘engineer reset.’

Types of Resets

1. Manager Reset – Galaxy Alarm
If your Honeywell Galaxy alarm requires a manager reset, you will see a “NOT POSSIBLE TO SET” message followed by a “Manager Reset Required” message.

Steps for Manager Reset:

1. Enter the manager level PIN followed by ent.
2. This will reset your Galaxy alarm system after an activation.

2. User Reset – Galaxy Alarm
If a “User reset required” message appears on your Galaxy alarm system, follow these instructions:

Steps for User Reset:

1. Enter your 4-digit user code and press [ENT].
2. Scroll through the menu using [A>] or [B<].
3. Press [ESC] to return to the home screen.
4. You should now be able to set your alarm as normal.

Still, need help?

If you still need help with your Galaxy alarm, then get in contact with our team to see if we can help you >>

If you’d like to get your Galaxy Honeywell alarm system checked / fixed by a professional engineer, book in an appointment with one of our engineers via our online engineer booking service here >>