The Galaxy Honeywell alarm system has historically been used by companies such as ADT and Secom on their bigger property installations in the UK (e.g. in large houses or in commercial units). The following is a trouble-shooting guide to help fix common problems with your ADT Honeywell Galaxy system, including fixes for why your alarm is not working and how to reset your faulty alarm.

N.B. if your old ADT Honeywell Galaxy system isn’t working, then we provide a low-cost telephone support service or can arrange a site visit (at a fraction of ADT’s prices!).  Book your telephone support appointment here >> (N.B. we can fix most simple problems on the phone).

Honeywell Galaxy alarm problems & fix guides

The following is an overview of the common problems people have with their Honeywell Galaxy alarm panel:

• ADT Honeywell Galaxy alarm not working / alarm fault: Alert! Enter Code message
• ADT Honeywell Galaxy tamper fault: TampLid fault message
• Arming ADT Honeywell Galaxy alarm with system fault
• Resetting ADT Honeywell Galaxy after activation

Other useful troubleshooting guides:

• ADT Honeywell Galaxy alarm battery fault problem: BattFail / +BAT MiS message
• How to change battery in ADT Honeywell Galaxy alarm panel
• ADT Honeywell Galaxy  mains power problem: +CU AC message
• ADT Honeywell Galaxy  alarm reset problem: Manager reset required message

How to fix Alarm Fault: Alert! Enter Code Message

Problem: 

If a fault condition occurs when the system is unset, an ‘Alert!’ message will be shown on the keypad accompanied by an intermittent beep.

Solution:

• Go to the nearest keypad.
• Type in your PIN code and press “ent”.
• The keypad display will show what has happened.
• Use the scroll keys “A>” and “B<” to scroll through the message screens.
• If the condition has cleared, press “ent” or “esc” to reset the fault condition.

Note: A fault condition cannot be reset if it has not cleared or if it has not been viewed by a user.

How to fix ADT Honeywell Galaxy TampLid Fault Message

Problem: 

Tamper conditions typically indicate that a component of the alarm system has been physically disturbed or tampered with.

Solution:

• Ensure that all lids and covers on the system components are securely closed.
• Go to the nearest keypad.
• Enter your PIN code and press “ent”.
• The keypad will display the tamper condition.
• Once the issue has been resolved, the tamper condition will clear.
• Use the scroll keys “A>” and “B<” to view the message screens.
• Press “ent” or “esc” to reset the fault condition if it has cleared.

How to Arm ADT Honeywell Galaxy Alarm with System Fault

Problem:  

The system diagnoses a fault on arming, and you cannot set the alarm. Faults include system faults, tampering, and triggering of detectors.

Solution:

• A tone indicating a fault is emitted by the panel siren after the arming request, instead of the arming tone.
• Check that all doors and windows equipped with detectors are closed.
• You can override the prevention of arming by requesting arming a second time within two minutes of the first request. This will bypass all faults.
• The arming process will then restart.

How to Reset ADT Honeywell Galaxy After Activation

Problem:  

After a confirmed alarm, your system requires an operator reset.

Solution:

• Call ADT at 0344 800 1999.
• Provide the operator with the remote reset code displayed on the keypad.
• The operator will give you a reset code.
• Enter the reset code on the keypad to unlock and reset the system.
• The keypad will display:

    – `ANNEX MEMO INTRUDER TOTAL SET SYSTEM LOCKED <= OK`

    – `UNLOCK SYSTEM PLEASE ENTER RESET CODE <= OK`

• After entering the reset code, the system will be restored.

Problem solving for all Honeywell Galaxy alarm types

Honeywell manufactured a number of different series of the Galaxy alarm panel.  SmartSecurity can provide technical support, maintenance servicing and fault-finding for a whole Honeywell Galaxy range, including:

• Honeywell Galaxy Series 2 – G2: G2-12 / G2-20
• Honeywell Galaxy Series 3 – G3: G3-48 / G3-96 / G3-264 / G3-520

Still, need help?

If you still need help, get in contact with our team to see if we can help you >>

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support